Refund policy

Return & Refund Policy

Returns
Due to the nature of food products, matcha and other food items cannot be returned or exchanged once shipped.

Matcha is a delicate product that is sensitive to light, air, and humidity. Therefore, we cannot accept returns after shipment.

However, this does not apply if the item is defective, damaged, or incorrect.

If you receive a damaged or incorrect item, please contact us within 3 days of receiving your order at:

info@dripsquare.jp

Please include your order number and photos of the item so we can review the issue and provide appropriate assistance.

Damages and Issues
Please inspect your order upon arrival.

If the item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and resolve it as quickly as possible.

Non-returnable Items
The following items cannot be returned:

- Food products (including matcha)
- Perishable goods
- Opened or used products
- Sale items
- Gift cards
- Custom or personalized products

Exchanges
We generally do not offer direct exchanges.

If there is an issue with your order, please contact us and we will review the situation and provide appropriate support.

Return Shipping
If a return is accepted for any reason, return shipping costs are the responsibility of the customer, unless the item is defective, damaged, or incorrect.

Refunds
After reviewing your return or refund request, we will notify you whether the refund has been approved.

Depending on the circumstances described above, a refund may not be granted.

If a refund is approved, we will inform you separately of the refund process and the expected timeline.