Terms of service

Terms of Service

OVERVIEW
Welcome to matcha-otaku. The terms “we”, “us” and “our” refer to matcha-otaku. matcha-otaku operates this website and store, including all related information, content, features, tools, products, and services (the “Services”) to provide customers with an online shopping experience.

These Terms of Service (“Terms”) govern your access to and use of our Services. By visiting our website or purchasing something from us, you engage in our Services and agree to be bound by these Terms of Service, including any additional policies referenced herein.

If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any Services.

SECTION 1 - ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country or region of residence, or that you have given consent for any minor dependents to use this site under your supervision.

To use our Services, including browsing our online store or purchasing products, you may be required to provide certain information such as your email address, billing address, payment information, and shipping details.

You agree that all information you provide is accurate, current, and complete.

You are responsible for maintaining the security of your account and for all activities that occur under your account.

SECTION 2 - OUR PRODUCTS
We make every effort to display our products as accurately as possible in our online store. However, colors and product appearance may vary depending on your device or screen settings.

We do not guarantee that the appearance of products will exactly match what is displayed on your device.

All product descriptions are subject to change at any time without notice. We reserve the right to discontinue any product or limit the quantities available for sale.

SECTION 3 - ORDERS
By placing an order, you are making an offer to purchase a product.

matcha-otaku reserves the right to accept or decline any order at our discretion. Your order is not considered accepted until we confirm the order.

Once an order has been confirmed, we may not be able to accommodate cancellation requests.

Purchases are subject to our Return & Refund Policy.

You represent that purchases made through our store are for personal use and not for resale.

SECTION 4 - PRICES AND BILLING
Prices, promotions, and discounts may change without notice.

The price charged will be the price displayed at the time the order is placed and confirmed in your order confirmation email.

Prices listed on our store may not include taxes, shipping fees, customs duties, or import charges.

You agree to provide accurate billing and payment information and authorize us to charge the provided payment method for your order.

SECTION 5 - SHIPPING AND DELIVERY
We are not responsible for shipping delays.

Delivery times are estimates only and are not guaranteed. Delays may occur due to shipping carriers, customs procedures, or circumstances beyond our control.

Once an order is handed over to the shipping carrier, the risk of loss transfers to the customer.

SECTION 6 - INTELLECTUAL PROPERTY
All content available through the Services, including text, images, graphics, logos, product information, and design elements, is the property of matcha-otaku or its licensors and is protected by intellectual property laws.

You may not reproduce, distribute, modify, or use any content without prior written permission from matcha-otaku.

SECTION 7 - OPTIONAL TOOLS
We may provide access to third-party tools or services. These tools are provided “as is” without warranties of any kind.

Your use of optional tools is entirely at your own risk.

SECTION 8 - THIRD-PARTY LINKS
Our Services may include links to third-party websites. We are not responsible for the content, policies, or practices of any third-party websites.

SECTION 9 - RELATIONSHIP WITH SHOPIFY
Our store is powered by Shopify. However, any purchases you make are made directly with matcha-otaku. Shopify is not responsible for any aspect of transactions between you and matcha-otaku.

SECTION 10 - PRIVACY POLICY
Your personal information is handled in accordance with our Privacy Policy.

SECTION 11 - FEEDBACK
Any feedback, suggestions, or reviews you submit may be used by us without restriction or compensation.

SECTION 12 - ERRORS AND OMISSIONS
Occasionally there may be errors in product descriptions, pricing, or availability. We reserve the right to correct any errors and update information at any time.

SECTION 13 - PROHIBITED USES
You may not use our Services for any unlawful purposes, including but not limited to:

- violating any laws or regulations
- infringing intellectual property rights
- transmitting harmful code or malware
- sending spam or misleading information

SECTION 14 - TERMINATION
We reserve the right to terminate or suspend access to our Services if you violate these Terms of Service.

SECTION 15 - DISCLAIMER OF WARRANTIES
All Services and products are provided “as is” without warranties of any kind, either express or implied.

SECTION 16 - LIMITATION OF LIABILITY
matcha-otaku shall not be liable for any damages arising from the use of our Services or products.

SECTION 17 - INDEMNIFICATION
You agree to indemnify and hold harmless matcha-otaku and its partners from any claims arising from your violation of these Terms.

SECTION 18 - SEVERABILITY
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in effect.

SECTION 19 - ENTIRE AGREEMENT
These Terms constitute the entire agreement between you and matcha-otaku regarding the use of our Services.

SECTION 20 - ASSIGNMENT
You may not assign or transfer these Terms without our written consent.

SECTION 21 - GOVERNING LAW
These Terms of Service shall be governed by and construed in accordance with the laws of Japan.

SECTION 22 - CHANGES TO TERMS
We reserve the right to update or modify these Terms at any time. Continued use of the Services constitutes acceptance of those changes.

SECTION 23 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to:

matcha-otaku  
info@dripsquare.jp